Despite opposition from groups like the U.S. Pain Foundation, beginning in January 2018, the Center for Medicare and Medicaid Services (CMS) will change the pain management questions on patient hospital satisfaction surveys from how well staff did controlling patients’ pain to how often they “talked” to patients about their pain. The Hospital Consumer Assessment of Healthcare Providers and Systems, known as the HCAHPS survey, is a high-profile, publicly reported measure that allows consumers to compare the quality of care between different hospitals. Survey results are also used to determine a portion of hospital reimbursement rates.
The Centers for Medicare and Medicaid Services (CMS) has proposed concerning changes to key pain management questions on an influential survey, called the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey, which is used to rate patient satisfaction with their inpatient hospital stay. The survey is important because results are publicly reported on Medicare’s Hospital Compare website and a hospital’s score can affect its CMS payments. CMS has invited the public to comment on the proposal by June 13, and U.S. Pain is asking its members to speak out against the changes.